FOR ASSUREDS

To File a Claim, contact your Broker. 

FOR BROKERS

To File a Claim, log in to the Broker Portal.

CONTACT CLAIMS:

Email: claims@falveycargo.com

Phone: (401) 675-9285

Contact our 24 Hour
Toll Free Hotline at: (877) 572-5553 

 

Falvey Cargo’s claims department is recognized as the industry’s most hands-on, flexible and service-oriented team in the industry. We work with our clients and broker partners to provide a straightforward and expedited marine cargo claims experience with no runaround or delay.

Falvey Cargo is committed to going above and beyond expectations in terms of timely and responsive claims settlement. We understand that experiencing a claim if often times disruptive to our clients’ supply chain. We focus on the claim so our clients can focus on running their business.

Contrary to the rest of the industry, where you might be tangled up in claim bureaucracy, for months or even years, Falvey Cargo settles 75% of our claims within 60 days of reporting to us.  At Falvey Cargo, there are no hidden clauses buried in fine print and no question that you’re going to receive the best possible service and satisfaction should you ever need to file a claim

Case Studies

A Falvey Cargo Assured in the technology sector recently reported that a truckload of product had been stolen in Tennessee. The ProTecht team (claims, loss prevention and recovery services) quickly mobilized a cargo theft taskforce team and contacted several law enforcement organizations in the vicinity of the theft, as well as in Florida where the stolen goods were likely to be directed. With outstanding coordination and a small amount of luck, the stolen truck was discovered in Northern Florida with all of the product intact. Law enforcement agencies involved cited Falvey’s expeditious role and the ability to provide complete and accurate information in the very early stages of this dynamic investigation as the key to the truck’s discovery. The assured was able to avoid a $550,000 loss, as well as the inconvenience that such a loss would have caused for its customers.

ProTecht Loss Prevention Finds Stolen Cargo

Falvey Cargo Insurance bound a marine cargo policy with a new Assured in the pharmaceutical industry that had previously been denied significant claim by another underwriting insurer. The Broker and the Assured were attracted to the breadth of consultative services provided by Falvey’s ProTecht Risk Solutions loss prevention team. An aggressive risk management program was launched to evaluate existing processes and procedures and to improve overall SOPs. Within the first six months, Falvey’s loss prevention consultant was able to review details of prior claims involving liquid product leakage and suggest several corrective actions to prevent future problems; analyze transportation and logistics service agreements and suggest improvements to the contracts under negotiation; propose changes in packing configuration for shipping bulk drug substances; and take several other key actions that would improve future practices.

Loss Prevention Team Advises Assured

A Falvey Cargo Assured operating in South Africa tasked Falvey Cargo with the coordination of logistics for a series of especially valuable product shipments moving from mainland China to Johannesburg. Falvey's ProTecht loss prevention team conducted detailed fieldwork to evaluate the airfreight cargo flows for inbound product shipments from China arriving into Johannesburg airport (JNB), including customs processing services for inbound goods into South Africa; freight forwarding service upon arrival in Johannesburg; ground handling service at JNB; coordination of logistics and security services for transit from JNB; and cross-dock and warehousing considerations.

ProTecht Team Helps Improve Security in Dangerous Environments

A Producer contacted Falvey Cargo Insurance with a rush request for a client engaged in pharmaceutical research and development of treatments for rare diseases. Due to the unique specifications of this drug, the Producer required extensive coverage for loss/damage arising from spoilage/delay of goods in transit, as well as for goods in storage. Thanks to Falvey Cargo Insurance's deep experience in the life science vertical and through our specialized coverages, our Underwriter was able to provide the Producer with an indication for a stock throughput within hours, well ahead of the night's dinner plans.

Providing A Much-Needed Stock Throughput Estimate in a Mere Number of Hours

Falvey Cargo Insurance was contacted by an Account Executive who had just been named the new BOR for a technology account specializing in the development of unmanned aerial vehicles (UAVs). The company’s prior coverage was restricted by throw-in limits which excluded coverage for overseas shipments, a critical aspect of the client’s business. The Account Executive also needed to extend coverage to goods of others, as the client often received requests to upgrade and/or modify unmanned aerial vehicles owned by other parties (most of them military). Our Underwriter was able to draft a custom policy that provided both a stand-alone cargo policy with worldwide coverage for goods in transit, as well as coverage for the non-owned goods that the client was responsible for insuring. Falvey Cargo Insurance’s comprehensive, technology industry-specific coverage options provided the Account Executive with peace of mind that the Assured’s needs would be exceeded, and solidified the relationship with a valuable new client.

Creating Custom Policies for Assureds in their Crunch Time

  • Falvey Cargo’s integrity in their claims is unmatched. Their claims handling process is unlike any of their competitors. I have the utmost confidence in every quote I receive from Falvey Cargo and deliver to my customers.

    — Nationally Recognized Broker