ProTecht Risk Solutions

The ProTecht Risk Solutions program offers a three-pronged approach to not only actively prevent and avert losses, but address the management of claims and adopt aggressive recovery techniques. 

Loss Prevention Services

Our consultative loss prevention services address your individualized needs by providing a resource with the expertise, focus, trust, and personal care that Falvey Cargo is known for.

Falvey Cargo Loss Prevention Services provide expert guidance regarding best practices for packaging, storage, environmental considerations and more.

Claims Processing Services

Receive claims reporting and processing as part of your on-going client support

  • Utilization of our network of surveyors
  • Access to specialized claims processing personnel who know your business and industry
  • $350,000 in-house claims authority for immediate payouts
  • Data analysis and profile-building to identify and insulate against your risk factors

Recovery Services

Segmented and specialized recovery capabilities based on industry

  • Very aggressive cargo claim recovery processes
  • In-house counsel utilized to facilitate subrogation processes on your behalf
  • Unique channels used to optimize financial recoveries

The ProTecht Loss Prevention program’s key areas of expertise are:

Capital Equipment Moves

  • Packing specifications
  • Packing standards
  • Logistics and lift points

Life Sciences

  • Temperature Control Distribution
  • FDA Approved and Controlled Drugs

Property And COPE Assessments

Product Packaging

Surveyor Management

Rapid Response

  • Incident coordination
  • Case analysis

Security

  • Location standards
  • Transit standards

Geographic Risk Analysis

  • High-risk geographies
  • Route evaluation standards

Logistics

  • Standards of care
  • Best practices

Case Studies

A Falvey Cargo Assured in the technology sector recently reported that a truckload of product had been stolen in Tennessee. The ProTecht team (claims, loss prevention and recovery services) quickly mobilized a cargo theft taskforce team and contacted several law enforcement organizations in the vicinity of the theft, as well as in Florida where the stolen goods were likely to be directed. With outstanding coordination and a small amount of luck, the stolen truck was discovered in Northern Florida with all of the product intact. Law enforcement agencies involved cited Falvey’s expeditious role and the ability to provide complete and accurate information in the very early stages of this dynamic investigation as the key to the truck’s discovery. The assured was able to avoid a $550,000 loss, as well as the inconvenience that such a loss would have caused for its customers.

ProTecht Loss Prevention Finds Stolen Cargo

Falvey Cargo Insurance bound a marine cargo policy with a new Assured in the pharmaceutical industry that had previously been denied significant claim by another underwriting insurer. The Broker and the Assured were attracted to the breadth of consultative services provided by Falvey’s ProTecht Risk Solutions loss prevention team. An aggressive risk management program was launched to evaluate existing processes and procedures and to improve overall SOPs. Within the first six months, Falvey’s loss prevention consultant was able to review details of prior claims involving liquid product leakage and suggest several corrective actions to prevent future problems; analyze transportation and logistics service agreements and suggest improvements to the contracts under negotiation; propose changes in packing configuration for shipping bulk drug substances; and take several other key actions that would improve future practices.

Loss Prevention Team Advises Assured

A Falvey Cargo Assured operating in South Africa tasked Falvey Cargo with the coordination of logistics for a series of especially valuable product shipments moving from mainland China to Johannesburg. Falvey's ProTecht loss prevention team conducted detailed fieldwork to evaluate the airfreight cargo flows for inbound product shipments from China arriving into Johannesburg airport (JNB), including customs processing services for inbound goods into South Africa; freight forwarding service upon arrival in Johannesburg; ground handling service at JNB; coordination of logistics and security services for transit from JNB; and cross-dock and warehousing considerations.

ProTecht Team Helps Improve Security in Dangerous Environments

A Producer contacted Falvey Cargo Insurance with a rush request for a client engaged in pharmaceutical research and development of treatments for rare diseases. Due to the unique specifications of this drug, the Producer required extensive coverage for loss/damage arising from spoilage/delay of goods in transit, as well as for goods in storage. Thanks to Falvey Cargo Insurance's deep experience in the life science vertical and through our specialized coverages, our Underwriter was able to provide the Producer with an indication for a stock throughput within hours, well ahead of the night's dinner plans.

Providing A Much-Needed Stock Throughput Estimate in a Mere Number of Hours

Falvey Cargo Insurance was contacted by an Account Executive who had just been named the new BOR for a technology account specializing in the development of unmanned aerial vehicles (UAVs). The company’s prior coverage was restricted by throw-in limits which excluded coverage for overseas shipments, a critical aspect of the client’s business. The Account Executive also needed to extend coverage to goods of others, as the client often received requests to upgrade and/or modify unmanned aerial vehicles owned by other parties (most of them military). Our Underwriter was able to draft a custom policy that provided both a stand-alone cargo policy with worldwide coverage for goods in transit, as well as coverage for the non-owned goods that the client was responsible for insuring. Falvey Cargo Insurance’s comprehensive, technology industry-specific coverage options provided the Account Executive with peace of mind that the Assured’s needs would be exceeded, and solidified the relationship with a valuable new client.

Creating Custom Policies for Assureds in their Crunch Time

  • Their loss prevention services go above and beyond the competition providing my customers with the peace of mind they need. Added to that is their clear policy language and straightforward claims handling process. I know, and my customers know, that with a Falvey Cargo Insurance Policy, you’ll never get the run-around.

    — Nationally Recognized Broker